Shipping policy


Shipping Policy

Last updated: March 3, 2026

This website is operated by G F G GLOBAL TRADING L.L.C
(Commercial License No. 1384964 — Dubai, United Arab Emirates).
All orders are placed via dubaichocolates.co.


Order Processing

Orders are prepared promptly to ensure freshness and fast dispatch.

• Orders are accepted 24/7
• Most UAE orders are processed the same day
• During peak periods or public holidays, slight delays may occur


UAE Delivery

Dubai & Abu Dhabi

We offer priority same-day delivery, typically within 1–10 hours.
Most central locations receive orders in approximately 1 hour, depending on demand and traffic conditions.

Delivery confirmation is sent via email once completed.


Other Emirates

(Sharjah, Ras Al Khaimah, Ajman, Fujairah, Umm Al Quwain)

Orders are shipped via:

DHL Domestic (Fully Tracked)
Estimated delivery: 1–2 business days

Tracking details are sent to your email once dispatched.


International Shipping

All international orders are shipped exclusively via:

DHL Express (Fully Tracked)

Estimated delivery: 1–3 business days to most destinations, subject to customs clearance.

Tracking details are emailed once your parcel leaves Dubai.

Import duties, VAT, or customs charges (if applicable) are determined by the destination country and are the responsibility of the recipient.

We are not responsible for customs delays.


Shipping Fees

Shipping fees are calculated at checkout based on delivery location and order size.

Promotional free shipping offers may be displayed during special campaigns.


Delivery Confirmation & Tracking

• Same-day UAE deliveries receive email confirmation once completed.
• DHL Domestic and International shipments receive tracking details via email.

Please ensure your email and contact details are entered correctly at checkout.


Delivery Responsibility

Customers are responsible for providing accurate and complete delivery information.

We are not liable for:

• Delays caused by incorrect addresses
• Failed deliveries due to unavailable recipients
• Customs-related delays or charges
• External factors beyond our control (weather, traffic, courier disruptions)

Risk transfers to the customer upon confirmed delivery to the provided address.


Delivery Issues

If you experience any delivery concerns, please contact us within 24 hours of the delivery confirmation email.


Contact Us

For any questions or delivery-related concerns, please contact our support team:

📱 WhatsApp :  Click on Green WhatsApp icon on the bottom right of your screen 
📧 Email: info@fixdessertchocolatierdxb.store
🏢 Address: Office M-77, Port Saeed, Dubai, UAE