Last updated: March 3rd , 2026
This website is operated by G F G GLOBAL TRADING L.L.C
(Commercial License No. 1384964 — Dubai, United Arab Emirates)
We are an independent UAE-based retailer of original chocolate bars.
Due to the perishable nature of chocolate products, all sales are final.
We do not accept returns or exchanges once an order has been processed or delivered.
Please ensure all delivery details are entered correctly at checkout.
If your order arrives significantly damaged, defective, or incorrect, you may request assistance by:
• Contacting us within 24 hours of delivery
• Providing clear photo evidence of the product and outer packaging
• Including your order number in the message
Once reviewed and verified, we may arrange a replacement or issue a refund to the original payment method.
Minor cosmetic changes, softening due to warm weather, or slight melting during transit do not qualify as defects, as this does not affect product quality or taste.
If you receive an incorrect item or something is missing from your order, please notify us within 24 hours of delivery.
We will investigate and resolve the matter promptly.
International shipments via DHL Express are final sale.
Import duties, VAT, or customs charges (if applicable) are determined by local authorities and are the recipient’s responsibility.
We are not responsible for delays caused by customs processing.
To request support, please provide your order number and relevant details:
📧 Email: info@dubaichocolates.com
📱 WhatsApp: Use the live WhatsApp chat icon on our website
We aim to respond within 24 hours.
